FAQ

In order to resolve your query as quickly as possible, we suggest you review our frequently asked questions below.

If your question is not answered here, please contact customer services and we’ll see if we can help!
Do you deliver to my country?

I can't see my country on the drop down menu when I try to place an order - why? 

Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide.  Please see below a full list of where we DO deliver to, if your country isn't on this list, we can not deliver to you.

 

United Kingdom

France

Austria

Belgium

Bosnia & Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Northern Ireland

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

 

Is the price on the product the full price?

Yes - all our prices are the full price.

Are the products advertised on the site genuine?

Yes - all products we sell are 100% genuine.

How do I know if something is out of stock?

Our customer services department will notify you if any items are out of stock once your order has been received.

Is there a maximum number of products I can as a single customer?

Yes - each customer is allowed to purchase a maximum of 4 individual products per transaction.

CHRISTMAS DELIVERY

What is the latest date I can order a product for delivery for Christmas?

 

We aim to ship all products out within 24 hours of delivery and all items should be delivered within 7 working days.

However, as it is a very busy time of year for our courier company, we would highly recommend that you place your order no later than Wednesday 16th December 2015.

 

How long does it take for my order to get to me?

 

COUNTRY                       DELIVERY TIME

Austria                             3 days

Belgium                           2 days

Bosnia & Herzegovina      4 - 6 days

Bulgaria                            4 - 7 days

Croatia                             4 - 6 days

Czech Republic                3 - 4 days

Denmark                          3 days

Estonia                             4 - 5 days

Finland                             4 - 5 days

France                              2 - 3 days

Germany                           2 - 3 days

Greece                              4 - 9 days

Hungary                           4 - 5 days

Iceland                             4 - 6 days

Ireland                              1 day

Italy                                  3 - 4 days

Latvia                               4 - 6 days

Lithuania                          4 - 6 days

Luxembourg                     2 days

Netherlands                      2 - 3 days

Northern Ireland               1 day

Poland                              4 - 6 days

Portugal                            4 - 5 days

Romania                           4 - 6 days

Slovakia                            3 - 4 days

Slovenia                            4 - 5 days

Spain                                2 - 3 days

Sweden                             4 - 5 days

UK                                    1 day

 

Do you deliver to my country?
I can't see my country on the drop down menu when I try to place an order - why?

 

 

 

Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide.  Please see below a full list of where we DO deliver to, if your country isn't on this list, we can not deliver to you. Please do not place an order if it is to be delivered to a country that isn't listed below.  

United Kingdom

France

Austria

Belgium

Bosnia & Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Northern Ireland

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

 

 

What are your delivery charges?

We ship all over the world and have tried to keep our delivery charges not only reasonable, but above all inexpensive. We charge a flat rate per transaction, irrespective of number of products you order. For some countries, the shipping costs are higher, but this is clearly shown on your order and needs to be confirmed by you before we take any payment.

How quickly will I receive my order?

Our standard terms for delivery are 7 working days after placing your order, but this time may be exceeded for some countries. If you do not receive your goods within 10 days of receiving your order confirmation email, please contact us with your Order Number and details here..

Where will my order be shipped from?

We have fulfilment centres in various parts of the world so your order will be shipped from one of the locations nearest to your desired delivery address.

Will I have to sign for my delivery?

Yes - Our carriers will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 7pm Monday to Friday.

What happens if I am not in when your carrier calls?

Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.

If I still have a shipping and delivery query, who do I contact?

If your query is still unresolved, please contact us via our customer services form. Alternatively send an email outlining further details to contact@edenparfums.com

What currencies can I pay in?

All transactions on our website are handled in UK pounds sterling (£). If you are purchasing a product from outside the UK, our payment gateway will automatically convert your currency using the most current rate available to £ sterling.

How do I place an order?

Simply go online and select the products you wish to purchase and add them to your basket. Enter your personal details including your credit or debit card details in our secure shopping area and leave the rest to us.

Can I place an order and pay for my goods over the telephone?

No – Due to the volume of enquiries we receive, we have automated the process and made it as simple as possible to buy the goods online.

How can I be sure that my order has been placed correctly?

If your order is successful, you should receive a ‘PayPal Payment Confirmation’ shortly. We will also send you an ‘Order Confirmation’ email within the next few days.

I haven’t received my order confirmation email.

The email was sent once you completed the checkout process. If you can't find it:

  • Check your junk folder as it may have been marked as ‘spam’.
  • Make sure that you check the same ‘inbox’ of the email address you used to purchase the product.
  • Ensure that your PayPal account log in email address is the same as the one you have used to purchase the product.
I’ve checked my spam folder but I still don’t have my order confirmation email.

If for any reason you do not receive an ‘Order Conformation’ email, it may mean that your order is awaiting the clearance of funds. Even though funds may have been deducted from your account, our payment provider may need to do some additional checks to ensure that the order can be fulfilled.

If for any reason, we cannot fulfil your order, your payment will be refunded to you in FULL. However, as soon as the payment provider has approved the transaction, your order will be processed in the normal manner.

Can I amend an order once it’s been submitted?

You will need to immediately contact us via our customer services form and we will action your request, unless the order has already been despatched..

How secure is my data?

We use the information we collect from you to process orders and to inform you about their progress. We will not sell, loan, or share any information regarding our customers to any third parties unrelated to www.CristianoRonaldoFragrances.com or its affiliated companies. Please refer to our Privacy Policy (see link in the footer of the site) for further details.

Is this a safe website?

Yes – We automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available).

What are the different ways I can pay?

At the moment, we accept payment via PayPal, Credit and Debit Cards only. Unfortunately, we do not accept payments in cash or personal/company cheques..

Can I track the order I have just placed?

Yes - Once your product has been shipped, we will send you an ‘Order Shipped’ email which will include the courier details and a ‘tracking code’ for you to track your order. Due to the large volume of orders we are receiving, products are now being shipped around 7-10 days after placing your order.

How do I get a refund

You have the right to cancel a purchase order within 14 days after you receive the product, whether you bought it by mistake or just changed your mind. Please note that YOU have to pay the cost of returning the product to us and we have to refund them the price of the product plus any delivery costs you paid to get the product delivered to you. 

What do I do if a product I order is not suitable?

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. Simply return the item to us within 7 days of receipt and we will give you a refund of the goods value or exchange it for something else. All returned items should be in their original packaging and in resalable condition. Please include details of why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. We strongly recommend that you obtain proof of despatch when returning items in case they get lost.

What if I experience a problem with the website whilst in the middle of my order?

If you encounter any problems via our website which you feel we need to be made aware of, please contact our technical team on website@edenparfums.com. Who will investigate the problem as soon as possible and advise you accordingly.