I can't see my country on the drop down menu when I try to place an order - why?
Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide. Please see below a full list of where we DO deliver to, if your country isn't on this list, we can not deliver to you.
Bosnia & Herzegovina
Our customer services department will notify you if any items are out of stock once your order has been received.
What is the latest date I can order a product for delivery for Christmas?
We aim to ship all products out within 24 hours of delivery and all items should be delivered within 7 working days.
However, as it is a very busy time of year for our courier company, we would highly recommend that you place your order no later than Wednesday 16th December 2015.
Orders received on Friday after 5pm, will be processed on the following Monday.
Orders received on Saturdays and Sundays will be processed on the following Monday.
COUNTRY DELIVERY TIME
Austria 7-8 days
Belgium 7-8 days
Bosnia & Herzegovina 7-8 days
Bulgaria 7-8 days
Croatia 7-8 days
Czech Republic 7-8 days
Denmark 7-8 days
Estonia 7-8 days
Finland 7-8 days
France 7-8 days
Germany 7-8 days
Greece 7-8 days
Hungary 7-8 days
Iceland 7-8 days
Ireland 3-5 days
Italy 7-8 days
Latvia 7-8 days
Lithuania 7-8 days
Luxembourg 7-8 days
Netherlands 7-8 days
Northern Ireland 3-5 days
Poland 7-8 days
Portugal 7-8 days
Romania 7-8 days
Slovakia 7-8 days
Slovenia 7-8 days
Spain 7-8 days
Sweden 7-8 days
UK 3-5 days
We ship all over the world and have tried to keep our delivery charges not only reasonable, but above all inexpensive. We charge a flat rate per transaction, irrespective of number of products you order. For some countries, the shipping costs are higher, but this is clearly shown on your order and needs to be confirmed by you before we take any payment.
Our standard terms for delivery are 7 working days after placing your order, but this time may be exceeded for some countries. If you do not receive your goods within 10 days of receiving your order confirmation email, please contact us with your Order Number and details here..
We have fulfilment centres in various parts of the world so your order will be shipped from one of the locations nearest to your desired delivery address.
Yes - Our carriers will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 7pm Monday to Friday.
Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.
Simply go online and select the products you wish to purchase and add them to your basket. Enter your personal details including your credit or debit card details in our secure shopping area and leave the rest to us.
No – Due to the volume of enquiries we receive, we have automated the process and made it as simple as possible to buy the goods online.
If your order is successful, you should receive a ‘PayPal Payment Confirmation’ shortly. We will also send you an ‘Order Confirmation’ email within the next few days.
The email was sent once you completed the checkout process. If you can't find it:
- Check your junk folder as it may have been marked as ‘spam’.
- Make sure that you check the same ‘inbox’ of the email address you used to purchase the product.
- Ensure that your PayPal account log in email address is the same as the one you have used to purchase the product.
If for any reason you do not receive an ‘Order Conformation’ email, it may mean that your order is awaiting the clearance of funds. Even though funds may have been deducted from your account, our payment provider may need to do some additional checks to ensure that the order can be fulfilled.
If for any reason, we cannot fulfil your order, your payment will be refunded to you in FULL. However, as soon as the payment provider has approved the transaction, your order will be processed in the normal manner.
Yes - Once your product has been shipped, we will send you an ‘Order Shipped’ email which will include the courier details and a ‘tracking code’ for you to track your order. Due to the large volume of orders we are receiving, products are now being shipped around 7-10 days after placing your order.
You have the right to cancel a purchase order within 14 days after you receive the product, whether you bought it by mistake or just changed your mind. Please note that YOU have to pay the cost of returning the product to us and we have to refund them the price of the product plus any delivery costs you paid to get the product delivered to you.
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. Simply return the item to us within 7 days of receipt and we will give you a refund of the goods value or exchange it for something else. All returned items should be in their original packaging and in resalable condition. Please include details of why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. We strongly recommend that you obtain proof of despatch when returning items in case they get lost.
If you encounter any problems via our website which you feel we need to be made aware of, please contact our technical team on firstname.lastname@example.org. Who will investigate the problem as soon as possible and advise you accordingly.